Recruitment vs. Retention. Chicken vs. Egg - Workology

Recruitment vs. Retention. Chicken vs. Egg - Workology How to Improve Employee Retention How to Improve Employee Retention Let’s face it.   Recruiting is expensive.  Its also really complex.  The hiring metrics alone to calculate the cost per hire and employee turnover have steam coming from my ears, and I havent finished a single, solitary interview.  A quality hire can easily set your organization back 100-300% of a position’s first year’s salary.   Lost productivity, new hire and employee training are in addition to the up front recruiting and interviewing costs.   And because employee payroll are easily your number one expense on the PL, it makes sense that your talent management strategy should be retention first and recruiting second. And yet thats easier said than done.   Companies like Best Buy are leveraging results focused environments vs. flexible scheduling.   Known as ROWE, (Result Oriented Work Environment) first launched in 2007 has resulted in a 45% turnover reduction across all employee levels in addition to the massive recruiting cost savings. Companies like Xerox are implementing a fully automated hiring process with zero interviews focusing on letting big data drive improve their employee turnover.  Their turnover has reduced by one fifth.  Each of these companies has experienced substancial turnover reduction two completely different ways.  What strategy is best?  Retention vs. Recruitment.  Its like asking which came first the chicken or the egg. Retention vs. Recruitment.  Chicken vs. Egg Maybe flexible arrangements and implementing new systems like ROWE are a bit of a stretch in your organization, and you arent at the point to fully automate your hiring process with only testing questions.  That doesn’t mean that you a retention focused recruiting strategy isn’t right for you.  In the battle for human capital retention always wins.  Its like shopping for a new outfit when you have the exact same one in your master closet.  It just needs pressed, and doing anything else is just a waste of freaking money. Focus on Communication.     Talk to your employees.   Learn about what keeps them at your organization.  Is it the culture, pay, benefits, or professional growth opportunities that keep them coming back from more?   Schedule regular meetings to talk about to not only front level employees but mid-level managers as well.   Communication is the foundation for retention focused talent management strategy. Competency Management .   Competencies are successful in guiding every aspect for talent management.   Based on your employee communications as well as your company learning and leadership directives, you can craft a competency driven retention strategy with a purpose. Create Learning Moments.   Your top talent accounts for a small percentage of your employee base.   Take care of your everyday doers and achievers by providing them small learning moments to add value to your organization while learning professionally.   Schedule lunch and learns led by your high potentionals and bring in experts to help fill the gaps that you as well as your employees.   Learning moments don’t have to be expensive.   Sometimes it’s as easy as a 90 second how to video on Excel best practices. Focus on More Communication. I believe that there can never be enough communication between managers or HR and the employee population.  Develop a clear communication strategy that aligns with your front line managers as well as your senior leaders.   Use these workplace communication channels to demonstrate that your team has heard and reacted to your employee base’s suggestions.   Let those same employees virally drive your messages and be the champions for your programs. Your Internal Recruitment Strategy While I’m a fan of retaining employees first before jumping to the often more expensive recruiting waters, it’s common for any organization to experience “good turnover.”   Educating your managers and senior leaders the difference between good and bad as well as the importance of retention and recruiting is more than just a nicely worded HR memo.   As you begin researching, planning, and building your company’s retention strategies, take a consultative point of view focusing on the numbers and ROI behind your recommended company retention efforts.  So chicken first, then egg.  Dont go running off the mall to buy a new outfit when you have the exact same one at home unless youre crazy.  And it seems like unfortunately a lot of companies actually are, and if they are your direct competitor that could be a good thing.  Plucked any good talent from those money burning folks lately? This post was originally published on Glassdoors Blog where Im a regular contributor.  Check it out.

The Demise of Hollywood Writing Resume

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Unknown Facts About Online Professional Resume Writing Services Kolkata Uncovered by Industry Leaders

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QA with Damien McCann, Viatel - Customers are the Heart of our Business

QA with Damien McCann, Viatel - “Customers are the Heart of our Business” QA with Damien McCann, Viatel “Customers are the Heart of our Business” Image Source: ViatelViatel is the leading Irish-owned data connectivity provider in Ireland today, with more than 20 years experience in the telecommunications industry, and speaking to the company’s Director of Sales Marketing, Damien McCann, it is clear to see why the firm has excelled in this space.Part of the Digiweb Group, the largest Irish-owned provider of advanced voice, data connectivity, data centre and managed WAN solutions, Viatel provides cost-effective, innovative, bespoke telecoms solutions for SMEs, corporate, public sector and wholesale customers throughout Ireland. The company always  attempts to look beyond the horizon for the latest innovations and opportunities, while never losing sight of the the needs of their customers.This approach was never more evident than the latest chapter in Viatel’s history. In 2015 the company jettisoned its European infrastructure interests to relaunch with a fresh focus on delivering world-class enterprise services in Ireland.â €œHave no fear. Try it. Enjoy it!”Viatel’s Director of Sales Marketing, County Louth native Damien McCann, succinctly sums up this approach when he says: “Customers are the heart of our business.”“We are 100 percent focused on business operations,” Damien explains. “We don’t deal with residential or mobile or TV or anything like that. That enables us to provide the best class of service, with 24/7 support, and to go the extra mile for our customers.”McCann is a walking advertisement for the virtues of maintaining a laser-intense focus on the needs of customers, while staying ahead of the curve to seek out developments and innovations in telecommunications that will be of most benefit to the company’s Irish enterprise market.From the point of view of customers, McCann’s  Twitter bio perhaps says it best of all: “Taking the pain out of Ireland, UK, European and Global connectivity, Data centre and Voice solutions.” (adsbygoogle = window.adsbygoogle || []).p ush({}); 11 Questions for Damien McCann, Director, Sales Marketing, ViatelDamien spoke to AGENT about Viatel, the company’s culture, the challenges of working in an industry that is ever evolving, his own history with Viatel and what has given him most satisfaction in the business, as well as the advice that he would pass along if he were to encounter his younger self starting out in business today. (adsbygoogle = window.adsbygoogle || []).push({}); 1. Tell us about Viatel.Viatel is an Irish-owned telecoms company, providing telecoms services to the corporate, Government and wholesale spaces in Ireland. What sets us apart is that we are 100 percent focused on business operations. We don’t deal with residential or mobile or TV or anything like that. We provide the best class of service, with 24/7 support, and  go the extra mile for our customers.  Customers are the heart of our business. In late 2015, we sold off our European infrastructure business, and that changed our busine ss strategy. We were very much at a crossroads in the business, and were able to relaunch in 2016  with an improved focus on delivering world-class enterprise services to the Irish market. It’s been a huge milestone for the company2. How did you come to be sales marketing director for Viatel?Ive been with Viatel since 2006. I did a degree in Business Studies, and then spent a couple of years in Dell. I was fortunate to be able to get on board with Viatel when the operation was starting up. I started in a telesales position, and over the years, worked my way up to being a team leader, then into business development and team management, and up to marketing and sales director for the company in Ireland.It’s been quite a rapid progression during that period. I was in a new position every couple of years, but the company was changing too. So, while I have been in the same company for more than 10 years, the company has been changing rapidly as well. We’re constantly evolving, cons tantly creating and growing new products. But I guess the whole thing really stemmed from my taking that degree in business. (adsbygoogle = window.adsbygoogle || []).push({}); 3. What has given you most satisfaction in business?Well, from the perspective of working in Viatel, I think it’s probably the influence that it is possible to have within the company. No matter where Ive worked in Viatel, it has always been the kind of company that allows people to flourish when they have ideas; the kind of place where a person might have an idea one week, and it could actually be implemented the following week. You don’t get that with larger multinationals.It’s a progressive environment too. As I mentioned, we’re constantly developing and innovating our product prospectus. All of those things have given me great satisfaction since I joined. 4. Who are your business icons or inspirations?There’s quite a few entrepreneurs who have made an impact at national level. Im thinking of peo ple like Dan and Linda Kielyâ€"theyve done a fantastic job with Voxpro. Liam Griffin, too, with the Griffin Hotel Group, another fantastic entrepreneur. I also admire John Boyle for the growth of the BoyleSports empire. People like that are constantly evolving, growing, innovating, and we should be really proud of them. Ireland has produced some of the best entrepreneurs in the world: I’m thinking here of someone like Dr Pearse Lyons at Altechâ€"another fantastically inspiring entrepreneur. (adsbygoogle = window.adsbygoogle || []).push({}); 5. What has been your biggest challenge in business, and how did you surmount it?I guess the greatest challenge has been the need to always evolve and keep up with the pace of growth, which in this industry has been astounding. Things change so quickly that you have to constantly re-educate yourself and learn more about products and services, so that we can reflect outwards, on the customer-facing side of things. That has been, and continues t o be, one of the greatest challenges.6. Work-Life balance: is it possible? How do you achieve it?Well [laughs]… I think it can be achieved, but it is difficult. Annual leave and weekends are important, especially when, like me, you have two young kids. However, I am dedicated to the cause here, so during the week it is pretty much all hands-on Viatel, and its a case of work, then go home and put the kids to bed, and then get back into Viatel mode! It is difficult, but it is not impossible. It can be achieved. (adsbygoogle = window.adsbygoogle || []).push({}); 7. What is the first thing you do every day?I check emails, on the phone when I wake up.8. What screen saver picture is currently on your phone?My two kids, wearing their Dundalk jerseys. (adsbygoogle = window.adsbygoogle || []).push({}); 9. What is the most important app on your mobile phone, and why?Probably Whatsapp, for keeping in touch with family.10. What item do you never leave the house without, and why?My mobile ph one, my laptop… and a good, strong cup of tea! (adsbygoogle = window.adsbygoogle || []).push({}); 11. What advice would you give to your younger self starting out in business?Have no fear. Try it. Enjoy it!